Remotes

[Aesyulli7]

Hi no lights show up and it’s the original remote that came with Roku package box I have changed the batteries and still nothing I have tired repairing and nothing and I just assumed the batteries were dead at first so I paid no mind to it until I got the new batteries sorry for the late and thank youu 

[Aesyulli7]

Hi yess it’s the original remote so I never really had to pair beside the first day, and when I changed the battery/ when I pressed the pairing button it didn’t light up it’s just looked dead and no I never noticed anything weird with it before maybe it was a tad bit slow but I just think it’s my WiFi acting up 

[Michael_V]

The same happened to me. I pressed the reset button and the light started blinking but was taking too long to pair so I removed the batteries and reinserted them to try again but this time when I pressed the reset button the blinking light did not come on. It was, as you said, like it was dead. Did you ever resolve the issue? Please let me know.

[Meena2024]

I had to order a replacement remote - nothing I did worked! So frustrating 

[Michael_V]

Ok. Thank you for letting me know.

[RokuJharra-Q]

Hi Community users,

We apologize for the experience with your Roku remote and would like to take a closer look. Could you please share more details with us and try the troubleshooting steps provided?

1. Test with different power outlets, micro USB cables, and USB chargers to ensure the issue isn’t related to the power source.
2. Change the remote batteries
3. Reset the remote: Press and hold the Back/pairing button and Home button simultaneously for about 20 seconds. This can help to reset the remote and potentially fix the issue.

For detailed instructions on how to reset your Roku remote, you can refer to this support article: How to fix your Roku voice remote that is not working | Roku.

If the issue persists, please provide the following information to assist further:

• The serial number/device ID of the Roku device paired with your remote.
• The model of your Roku remote.

We look forward to helping you get this sorted!

Thanks,
Jharra