Remotes

[BowlerGuy]

We've had the same thing to us. The serial number inside the remote battery cover is: RF342B-T4-03 1-1.

We hope you have a resolution that isn't simply "use the mobile app as a remote." The controller should work safely, securely, and not cause alarm.

Thank you.

[RokuCarly]

Greetings from the Roku Community, @BowlerGuy.

Thanks for letting us know about this. Rest assured that we will coordinate this with the team for additional reinforcement. 

I will contact you via Private Message here for further assistance. 

Your continuous patience and understanding are highly appreciated as we work on this.

Best regards,
Carly