Remotes

[TMacie]

For the last month or so, the remote for my streaming stick turns the TV on and off and on and off repeatedly when I try to turn on the tv. I had thought it was the remote or stick so I bought a brand new stick with remote and it does the same thing. If I cover the IR emitter with my hand after I press the power button and until I access a channel, the issue doesnt happen. The issue doesnt happen when I turn the tv off.

the original stick and remote worked fine for a few years. The TV brand is Westinghouse.

Thanks

[RokuCarly · Accepted solution]

Hi @TMacie.

Welcome and thank you for posting here at the Roku Community!

We appreciate you getting in touch with us regarding your remote issues on your Roku streaming device. We hear you and we're here to assist you with this.

Have you tried to pair your Roku remote to control your TV again? If not, here's our Support link to further assist you with doing that: How to set up your Roku voice remote

Keep us posted on how it goes and we'd be more than willing to continue assisting you with this.

All the best,

Carly

[TMacie]

Hi, yes I have tried this. Like I mentioned, its happening with a Roku stick that had been fine for a few years as well as a brand new one (remote too).

Travis

[TimmyQue]

Hey Travis,

My TV also randomly started doing this a week ago. I found this solution that seems to have done the trick for me:

Turn off HDMI-CEC in the menu. Navigate to Settings > System > Control Other Devices (CEC) and ensure you have unchecked all of the boxes. Restart your TV.

Hopefully it'll work for you as well!

Cheers,

Tk

[Nigel72]

I am having this problem as well. Just bought a brand new Roku stick for my living room Samsung TV.

I tried the steps for system settings and all it has is "1-touch".

If I use the Samsung remote to turn on the TV it works fine, but with the Roku remote, it flips out.

[TMacie]

Unfortunately this didn’t work for me. I still have to hide the remote when I turn the tv on until i go into a channel.

[RokuTakashi]

Hi @TMacie @Nigel72,

Greetings from the Roku Community!

Thanks for letting us know about this behavior you have encountered with Roku remotes. For us to better understand, could you please provide specific information about the issue you've encountered? Also, what troubleshooting steps have you taken to resolve the issue?

Once information is received, we'll be able to assist further.

All the best,
Kash

[TMacie]

@RokuTakashi 

I started the thread. Please see the first post for details on my issue.

Travis

[RokuTakashi]

Hi @TMacie,

Thanks for the update.

Could you please provide us with the serial number of your Roku streaming sticks? This can be found in Settings > System > About. 

Your response will be appreciated.

All the best,
Kash

[Nigel72]

I am having the exact same issue as TMacie.

The serial number for my Roku stick is X02500A2EMPF