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brown2023
Channel Surfer

Roku express 3910x lost remote and not connected to my internet?

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I have had the express for years and have recently lost my remote and my other remotes or the Roku app won’t work on the express the express device hasn’t been connected to my internet for years and I’m trying to find a app I can download or where can I buy a replacement for that model? 

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RokuKarla
Retired Moderator

Re: Roku express 3910x lost remote and not connected to my internet?

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Hello @brown2023

Thanks for reaching out here in the Community.

You will need a physical remote in order to input your new password and connect to your wireless network. For US customers, you can check out replacement remotes in our accessories store here: https://www.roku.com/products/accessories

I hope this helps!

Regards,
Karla

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RokuKarla
Retired Moderator

Re: Roku express 3910x lost remote and not connected to my internet?

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Hello @brown2023

Thanks for reaching out here in the Community.

You will need a physical remote in order to input your new password and connect to your wireless network. For US customers, you can check out replacement remotes in our accessories store here: https://www.roku.com/products/accessories

I hope this helps!

Regards,
Karla

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brown2023
Channel Surfer

Re: Roku express 3910x lost remote and not connected to my internet?

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Will model number Model RCS01R work with model number Roku express 3910x? If not which model will?

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RokuMary-F
Community Moderator
Community Moderator

Re: Roku express 3910x lost remote and not connected to my internet?

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Hi @brown2023,

Thanks for following up.

To answer your inquiry, the Roku Voice Remote Pro (RCS01R) is compatible with Roku Express + (3910x). We also recommend a Roku Simple Remote. You may grab a new remote for your Roku model 3910x here: Roku accessories store

If you have any other questions or concerns, please let us know.


Best regards,
Mary

Mary F.
Roku Community Moderator
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brown2023
Channel Surfer

Re: Roku express 3910x lost remote and not connected to my internet?

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Thank you but I don’t have the funds to purchase either one. But i do have a voice Roku remote for my 50 inch tlc Roku tv but my voice remote won’t connect on my express confused? 

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RokuKariza-D
Retired Moderator

Re: Roku express 3910x lost remote and not connected to my internet?

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@brown2023 

Appreciate the reply.

Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer, therefore, they will not work on your Roku Express. Could you provide us with the serial number of your Roku Express? This can be found at the back or underneath the player itself. We'll be able to further assist you from there.

We look forward to your response.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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brown2023
Channel Surfer

Re: Roku express 3910x lost remote and not connected to my internet?

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It’s really hard to read and faded there’s different numbers does it say serial? 

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renojim
Community Streaming Expert

Re: Roku express 3910x lost remote and not connected to my internet?

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@brown2023, a voice remote has to be paired to a Roku device and can only be paired to one device at a time.  See if this article helps:

How to set up your Roku® voice remote | Official Roku Support

Once you get your Express connected to your Wi-Fi you can use the app on your phone as remote and pair the remote back to the TV.

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brown2023
Channel Surfer

Re: Roku express 3910x lost remote and not connected to my internet?

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I can’t get it connected to my wifi without a remote I’ve tried the app too 

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brown2023
Channel Surfer

Re: Roku express 3910x lost remote and not connected to my internet?

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I also have a random Roku remote replacement off of Amazon  cheaply made will that work? And the serial number is super hard to read it’s faded  I think I’m missing 2 numbers but it says fddic in front of it 

tc2 r1019jc5953

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