Remotes

[Straightshooter]

We had our player less than 2 weeks and the remote stopped working.   We've been through battery replacement, receiver placement on the TV, resetting player unit and wifi, all troubleshooting topics.   Remote will not work.       We installed the phone app and the receiver works fine with that, but we need a new remote since other people use this guest room.  How do we get a new remote under warranty?

Roku Express HD model #3930r   Remote model #RC-ALIR

[RokuKariza-D]

Hi @Straightshooter 

Thanks for reaching out here in the Community!

Please reply here with the serial number of the Roku device associated with the affected remote. This can be found at the back or underneath the player itself.

We'll be able to further assist you from there.

All the best,
Kariza

[Straightshooter]

It is SN S008318G4KA4

[RokuMary-F]

Hi @Straightshooter,

Thanks for keeping in touch and providing the additional information.

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

Please let us know if there's anything else we can help you with.
 

Best regards,
Mary