I replied from [Roku support: ticket updated] Re:6933180 - Roku HQ. see email below. Don't want to publish my address/phone on a public forum, so please review my response on your end. Would you confirm situation? Thank you!
CS/CH-Sooraj Sedhumadhavan, Feb 6, 2023, 08:11 PST:
Thank you for contacting Roku customer support. I understand that you are facing issues with the Roku remote which stopped working. Upon checking, the remote seems to be faulty. The Roku warranty period is one year from the date of purchase. I will replace the Roku remote.
Please help us with the details below to process a replacement:
1. Telephone number:
2. Shipping address:
Please do not worry if you find the ticket to be auto-closed. We would like to inform it will be automatically reopened once you reply.
Thank you for choosing Roku, have a great day!
Roku Customer Support