Remotes

[anna_ace]

I already tried what you suggested several times and it doesn't work.

I already sent you a private message.

[RokuJharra-Q]

Thank you for your reply, @anna_ace!

We appreciate the information you’ve provided.

No worries, we will take a closer look at this issue and assist you further. We’ll check your private message and work together to resolve this.

Looking forward to hearing from you soon!

Thanks,
Jharra

[anna_ace]

Roku Box Information:

- Model:  4670X

- FCC ID:  TC2-R1016

- SN:  KW9984576326

[RokuJharra-Q]

Hello, @anna_ace!

We have received the information you provided. Please check your email as we have sent you a private message on this matter. We appreciate your cooperation!

Thanks,
Jharra

[anna_ace]

Why is Roku purposely blocking your PM for a reply?

It is impossible to reply when the Roku Blog banner is covering your PM. Why is Roku or you doing this? Is it to discourage me from replying?

Email me a reliable link that will directly go your PM so I can reply.

[anna_ace]

RokuJharra-Q,

Why is Roku purposely blocking your PM for a reply?

It is impossible to reply when the Roku Blog banner is covering your PM. Why is Roku or you doing this? Is it to discourage me from replying?

Email me a reliable link that will directly go your PM so I can reply.

[renojim]

@anna_ace, Roku web pages often don't display properly on different devices or with different sized displays.  Try this link to send a PM:

https://community.roku.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/788458

[JWS9518]

To add to Jim's comments, also make sure the zoom on the computer webpage is less than 100 percent or it may not display correctly either on Microsoft edge.

[anna_ace]

When I clicked on the link the same thing happened. PM is blocked with the Roku Blog banner.

It's not my computer because I was able to communicate without a problem.

[renojim]

On my 10" laptop, to use the mail/PM feature of this **bleep** forum software I have to set the zoom to 50% or almost everything is covered by that banner.  Of course, the text is then tiny.  It's been that way since they changed to this horrible software and I'm guessing it's never going to be fixed.  You might have better luck on a phone, but I don't use my phone for things like that.