Remotes

[TNorth]

We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try using the voice command remote finder feature to see if this makes any difference.

That seems to have fixed it! Thanks! I didn't do anything else - just removed that remote with the old one, repaired it and it now works. Great. Your help is much appreciated!! 😀

[RokuJharra-Q]

Hi @TNorth,

Thank you so much for sharing your posts, updates, reports, and feedback about your issues with your Roku remote finder. We're really happy to hear that everything is back on track. Your input is always valued!
If you have any concerns regarding your Roku device or remotes, please feel free to contact us.

For further Roku support, you can:

• Create a post here in the Roku Community
• Check out the dedicated Roku Contact Us page for device or account issues.
• Explore our comprehensive collection of help FAQs and videos. Get started here: Roku Support page

Thank you for your understanding and continued participation in our community!

Happy Streaming! 💜

Thanks,
Jharra

[TNorth]

👍

[Ieshadover]

I am also having issue with the 3 I bought responding to voice command.  And TLC roku tv I bought last week say if can use the find remote with the paired remote.  It shows as the new voice pro 2.

[RokuJharra-Q]

Hi, @Ieshadover Welcome to the Roku Community!

Thank you for bringing this to our attention. Have you tried the troubleshooting steps provided above?

In the meantime, we suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing this, pair the device again and try using the voice command remote finder feature to see if this helps.

We will wait for your response after you complete the troubleshooting steps mentioned above. 

Thanks,
Jharra