Remotes

[falcon12354]

I also have this issue with my Roku Voice Pro second edition remote. I have tried to unpair and re-pair the remote.

Model: 3820x, SN: X01700XEMJJC, Device ID: S08Y41DEMJJC

Report Tracker info:

SW version: 14.0.4 - Build 12221-CU

GC version 12.5.25

Timestamp: 2024-11-04T02:04:56Z

ID: JC-443-644

[RokuJharra-Q]

Hi @Losgalos!

Thanks so much for reaching out to us in the Roku Community! We really appreciate you sharing what you’ve tried so far with your Roku Remote 2nd Edition microphone button. We’re here to help you with this issue and will team up with the right folks to get it sorted out.

To start things off, could you please share a few more details with us? We’re ready to help!

• Roku device model, serial number, and device ID this remote is currently paired to. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Error message.

We look forward to your responses and gathering your details.

Thanks,
Jharra

[RokuJharra-Q]

Hi, @falcon12354!

Thanks so much for posting in the Roku Community! We really appreciate you sharing the details about your issue and the necessary details needed. We’ll be sending you a private message soon to help you out further.

Thanks again, and we look forward to helping you!

Best,
Jharra

[NOxxGAME]

Hey I posted a while ago and someone asked me for info and since then nothing. Pretend to help them disappear. Should have never bought this stupid version 2. Buy the old voice remote this new ones junk doesn't work waste of money if u want voice function 

[RokuJharra-Q]

Hi @NOxxGAME,

Thank you for your follow-up. We sincerely apologize for the delay in resolving your issue. We have sent you a private message once more, and if you have not received it, please do not hesitate to inform us.

We appreciate your understanding and patience in this matter.

Best regards,
Jharra