Remotes

[mrszaldivar]

Same issue here. And I tried to message him to give him the info but I can’t send him a PM. 

[R-6]

Danny, 

If you are moderating, please tell us how to send you a PM. Thanks. 
R-6

[atc98092]

You send a PM by clicking the person's name, then click View profile if it doesn't go there automatically. On his profile page is a button to send a private message. Note that some mobile browsers (such as on a phone) might not show the button. 

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

Please be aware that we have set up limitations regarding private messaging. For more information about these limitation, visit our Community post here: Spam in Private Messages

For more information about how to send a PM, visit our Community post here: 

Welcome to the Community

Thanks,
Danny

[RJMontoya]

@RokuDanny-R 

Model: 4800X - Roku Ultra 

Serial Number: X010003R7KLN

Software: 9.41 • Build 4237-C2

Device ID: S02A20CR7KLN

Thank you.

[RokuDanny-R]

@RJMontoya

Thanks for the information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[Brs1980]

A disable button is sorely needed and a pretty easy fix here. Mine is still doing this, many times a day.

4800X

9.41 build 4236-C2

[RokuDanny-R]

@Brs1980

Thanks for the post.

If you are still experiencing an issue and cannot resolve it, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[GailyB]

Hello Danny,

The remote control (Roku Ultra) keeps making a pinging sound (find my remote sound).  We have reset, paired the device again with the TV (unplug, etc).  This is annoying if we forget to remove the batteries at night (which it happened last night) and has been happening more frequently over the past three weeks.  

[RokuMary-F]

Hi @GailyB,

Thanks for the post regarding your remote issue that you are currently experiencing.

Please send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,

Mary