Remotes

[Whatdoeswho]

I bought a new Roku voice remote just over two months ago.  Lately the volume and mute buttons only work when I press them very hard.  It's as if the contacts inside are deteriorating.  Any way to fix this? It's very annoying and if I don't use full strength, I can't mute or change volume.

[RokuJohnB · Accepted solution]

Hi @Whatdoeswho,

Greetings from the Roku Community!

We acknowledge your concern about the new Roku voice remote since you are having trouble with the volume control buttons. We're happy to help.

There are two ways your Roku voice remote can send commands to your TV.

• Infrared (or IR): As mentioned earlier, IR technology requires you to point your remote directly at your TV for each button press. Any obstruction (even a partial one) can cause button presses to be missed.
• HDMI-CEC: Also known as just CEC, this technology uses the HDMI connection to pass along power and volume commands your Roku player receives from your remote. With CEC, you can point your remote in any direction since it communicates with your Roku player over a direct wireless connection.

If you find that the power and volume buttons only work sometimes, it is likely that your remote is using IR to send these commands to your TV. To confirm this is the case, first, make sure you can adjust the volume when pointing your remote directly at your TV. Next, cup your hand over the front of your remote, then point it away from your TV and try again. If the volume cannot be adjusted using this test, your remote is using IR.

You can use the steps below to get your remote to switch to using CEC.

1. Check that CEC is enabled on your TV.
2. Go to the Settings menu on your Roku player and redo the TV controls setup for your remote.

• Note: Not all TV models support CEC, and some may only support power and not volume. Consult your TV manual for more information.

We hope you'll find this info useful and please keep us posted on what you find out.

Best regards,
John