Remotes

[Holly6]

Got a new Ultra Roku 10/1/23. Within a month I gave up on the rechargeable remote. Not because it wouldn’t hold a charge but because it constantly went haywire. You notch the sound up and it jumps to max volume! You lower the volume a notch and it flies down to no sound at all. I got tired of resetting/syncing. I had some other Roku remotes, older but with voice and volume control and it works a charm. No problems. I think these Ultra remotes should be replaced or is that why they were on sale? I will say our picture improved with the Ultra device.

[RokuTakashi]

Hi, @Holly6

Thanks for posting, and welcome to the Roku Community.

We appreciate you for bringing this to our attention, and we'd like to assist further. We've sent you a Private Message here in the Roku Community. Kindly check your inbox since we've reached you from there by navigating to the upper right corner of your web browser interface, and accessing the "Mail" icon.

We hope to hear back from you.

All the best,
Kash

[makaiguy]

@Holly6-

The problem may not be with the remote, but with the Ultra's response to the remote.

Have you tried restarting the Roku?   Settings > System > Power > Restart

[Holly6]

Oh my goodness I have reset, re-synced, on off, every which way that could be done day after day. My other remote that came with my stick doesn’t act like the ultra remote acts.

[Rajun27]

I'm having the same issue. Got my mom the new Roku Ultra with the rechargeable remote for Christmas and she called yesterday to complain about the volume controls.

I checked it out and it feels like the volume rocker is misaligned. There's no longer a mechanical "click" when hitting volume up. I know there used to be because I set it up for her.

Is there anyway to get a replacement remote or open the remote to possibly fix the button?

[RokuJohnB]

Hi @Rajun27,

Greetings from the Roku Community, and thanks for keeping us posted!

We'd love to take a closer look into this issue that you're having with the Roku remote, kindly send us a private message here in the Roku Community.

To send a private message:

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7. Type the reply in the Message Body editor.
8. Click Send Message.
9. You can look for the messages you've sent in the Sent tab.

To learn more about how to send a private message, click this Community link: Help - Roku Community
We'll be anticipating it!

Thanks,                                                                                                                                                  John

[Holly6]

Dear friend, save yourself and your mom a lot of trouble and just buy a Roku Voice Remote for 19.99 and sync it to the ultra. You can’t fix it and the company won’t replace it. The Ultra is awesome. Truly improved our picture quality, but the remotes are defective. Don’t bother trying to work it out with their staff. They just give you the runaround. It’s worth 20 bucks and of course you still have to use batteries in the remote but it will work like a charm.