Remotes

[recastro56]

I have an older Sony LCD TV in the Living Room and a newer Samsung SmartTV in another room. I purchased a new Roku Ultra for the Sony. I moved the older Ultra to the Samsung. I re-paired the remotes to each Ultra for the proper TV. When I press the OK or directional buttons on the newer Ultra remote, it turns the Samsung TV on, and I can hear the audio on the Samsung from the Ultra connected to the Sony! What is going on? Very frustrating!

[RokuERey]

Hi @recastro56,

Thanks for sharing your experience with us here in the Roku Community!

We see that you're having a remote issue, and we'd like to learn more about this. We would recommend repairing that remote again and performing a full restart on your device to see if that makes any difference.

Please keep us posted!

Thanks,
Rey

[makaiguy]

I suggest when pairing either remote that you power down the OTHER TV to make sure the remote pairs to the active set.