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dache74
Reel Rookie

Roku Ultra remote keeps becoming unresponsive

The remote for my Roku Ultra (YP00D4412928) has recently started failing to control the device. It successfully triggers the TV to turn on and allows to select and start a channel, but then, during playback, it will randomly stop working and require the batteries to be removed and re-inserted before connecting to the device again. This can happen multiple times in an hour. I've tried replacing the batteries and the troubleshooting steps listed in the support library. This is the original remote that came with the unit. Thanks for any help.   

6 REPLIES 6
RokuTakashi
Community Moderator
Community Moderator

Re: Roku Ultra remote keeps becoming unresponsive

Hi @dache74,

Welcome to the Roku Community!

We understand that you're having problems with your Roku remote. Also, we would like to appreciate your efforts and actions taken to resolve the issue. It might be a better option to replace the remote with a new one. You can check for Roku remotes at this link: Roku Accessories

In the meantime, you can download the Roku mobile app on your mobile devices. Visit this link for more information: Roku Mobile App

All the best,
Kash

Takashi O.
Roku Community Moderator
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jontalk
Roku Guru

Re: Roku Ultra remote keeps becoming unresponsive

While I'm not an expert on this topic, the remote uses WiFi direct and from the sounds of it, it might be due to WiFi congestion..Do you live in a condo or apartment where there is lots of wireless congestion? If so, you might want to analyze which channels are being used and select a different one on your router 🙂

Power User (film maker)
Mill Valley, CA

Jonathan
Roku Ultra 4800R; LG OLED55B7A, ONKYO TX-NR636, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds. Motorola MB8600 modem. Asus RT-AX68U WiFi 6 router. Western Digital Power Line network adapters
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sneekos
Newbie

Re: Roku Ultra remote keeps becoming unresponsive

I purchased a remote 5 months ago and also have issues with the buttons.  All the other buttons are fine but the RIGHT button sticks, need to press it very hard in order to work. 

My family members are very frustrated with these remotes, unfortunately ROKU only offers a 30 day return policy, one where I can't find on their website and it doesn't matter because it's been over 30 days.

I will have to resort to either purchasing another remote or move over to APPLE tv. 

Roku Voice Remote - RCA1R

RCA1R

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dache74
Reel Rookie

Re: Roku Ultra remote keeps becoming unresponsive

@jontalk - thanks for the suggestion. This shouldn't be a problem in my case, but I will check it out. I assumed the remote was using Bluetooth so I have not really looked at the WiFi channels. 

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dache74
Reel Rookie

Re: Roku Ultra remote keeps becoming unresponsive

Hi, @RokuTakashi - thank you for the suggestions. $30 for a replacement Ultra remote is pretty steep, but I will consider that as a last resort. I have tried the Roku mobile app and it works but it drains my phone's battery excessively, so it's not a long-term solution. 

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jontalk
Roku Guru

Re: Roku Ultra remote keeps becoming unresponsive

No problem..for what its worth, this is the remote troubleshooting page: https://support.roku.com/article/208755708

 

Power User (film maker)
Mill Valley, CA

Jonathan
Roku Ultra 4800R; LG OLED55B7A, ONKYO TX-NR636, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds. Motorola MB8600 modem. Asus RT-AX68U WiFi 6 router. Western Digital Power Line network adapters
0 Kudos
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