Remotes

[Carl-Sassenrath]

New bug in V14.0.4 release: pressing the power button on the remote, the TV powers on then immediately powers off. This is a  NEW PROBLEM. It is very easy to reproduce.

TV is a G140X from TCL. See issue ID OU-424-510 from 10-21-2024.

The remote is wireless. (something I was involved in developing a decade ago)

Possible reason for the problem: the remote sends a WIFI WOWL packet to wake the TV, but it also sends an IR power-on event which must be ignored in the firmware. Please pass that idea along.

[RokuJharra-Q]

We appreciate your first post in the Roku Community, @Carl-Sassenrath!

Thank you for highlighting the issue with your Roku remote. We would like to assist you further. If you could please share the type of Roku remote you are using, along with a picture of it, we would greatly appreciate it. Additionally, could you let us know what troubleshooting steps you have attempted so far?

Thank you for your cooperation!

Warm regards,
Jharra