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Roku TV not responding to remote

Our Roku TV is stuck on the “TCL Roku TV” screen and won’t turn off with remote. The app selection screen won’t load. We’ve changed the remote batteries and unplugged/replugged tv and it returns to same screen. No idea what to do. Help!

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Re: Roku TV not responding to remote

To see if the remote is still working, point the remote at cellphone camera if you see blinking light after pressing a key it still works, if no lights it's broken. 

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