Remotes

[Mpc344]

Hi @RokuKariza-D — I just purchased my Roku streaming stick 4K+ In January, and my remote will no longer charge.  Can you please let me know how to get a replacement remote?  Thank you!

[RokuKariza-D · Accepted solution]

Hey @Mpc344

Thanks for reaching out here in the Community.

The troubleshooting steps available in this Support link might help: How to fix your Roku® voice or simple remote that is not working. Try giving it a shot. If still no dice, reply here with the serial number of your Roku device associated with the affected remote. 

Keep us posted!

All the best,
Kariza 

[Mpc344]

Hi @RokuKariza-D — i resolved this through the chat function, all set!  Thanks!

[RokuKariza-D]

@Mpc344

I apologize for the delay in response.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza