I just bought, opened, and set up my Roku Express for my non-smart TV. At first, the remote's IR was working completely fine at a good distance. However, after simply updating the Roku's theme, the IR now only works 1 foot away.
I am frustrated at the pure fact that it coincidentally stopped working fully after changing the theme (which, if the product is worth anything, is HOPEFULLY unrelated).
Did you try changing the theme back to what it was when it worked?
Yep, after I reset it (another failed troubleshooting attempt), I ensured the theme was not only not active but also deleted.
Hi @Whiteysall,
Thanks for your post.
It seems that your Roku simple remote is not working as expected. Additional to the troubleshooting, may we ask what is the location spot of your Roku Express? If your Roku player is attached to your TV with the included adhesive strip, move it to a position where the signal is less likely to be blocked. Do not install it inside a closed cabinet or behind your TV.
If still no dice, kindly reply here with the serial number of your Roku device associated with the affected remote from Settings>System>About.
Regards,
Nimfa
Hi Nimfa,
I did use the adhesive strip at first and I had my Roku player at the top of my TV. Then after having the issues begin, I moved it as far as the HDMI would let me in every possible direction with the player having no obstruction from the remote's signal.
The serial number is X004002V1J0G.
Thanks for the reply.
I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.
Your patience and understanding are greatly appreciated.
Regards,
Nimfa
Hi Nimfa
I have this same problem. I recently bought a Roku Express and plugged it into my non-smart TV. Initially the remote worked from about 6 feet away from the Roku receiver but after a couple of days it only worked from 1 foot away from the receiver (so I have to get up and move very close to the receiver every time I want to use the remote).
There are no obstructions between the remote and receiver (which I have placed in front of the TV).
I also tried replacing the batteries with new ones (but it made no difference).
I wondered if you could please help me and tell me what to do to rectify this.
My serial number is X00400H4VSUF
Many thanks for your help.
Hi @JA7
Welcome to the Roku Community!
The remote for your Roku Express may be experiencing some interference or signal issues. Here are a few things you can try to troubleshoot the problem:
We hope it helps!
Warm regards,
Lianna
My thanks for your reply Lianna
I will give this a try.
Best wishes
Hi @JA7
Thank you for the post!
You are most certainly welcome! Your satisfaction is essential to us! Know that we're only a message if there's anything else we can help you with. Happy streaming!
Warm regards,
Lianna