Hi @tami-unsat,
Thanks for posting in the Roku Community!
We understand that you are facing a pairing issue with the Roku remote. We would be happy to look at what we can do to help you to make sure we are providing the best streaming experience.
Please be advised that when you press and hold the pairing button. The status light should slowly flash green, stop, then flash rapidly. When this happens, release the pairing button and your remote has restarted. Wait at least 30 seconds to see if your remote establishes a connection with your streaming device. To test for a successful connection, press the voice button and look for a status indicator on your TV screen.
If the issue persists, please refer to the support article here for additional troubleshooting steps: How to fix your Roku voice or simple remote that is not working | Official Roku Support
Please let us know if the issue is fixed or reply back to the thread and kindly provide the required details mentioned above as it will help us to offer appropriate assistance to you on the reported issue.
Best regards,
Mary
Mary F.
Roku Community Moderator
