Remotes

[LaurieB48]

I'm having the same issue as many of those in the Roku Community, with my remote. The question is what is the solution? Batteries are expensive and I've gone through a BJ’s pack in less than 1 month. This system is not a year old so remote issues should be the least of my problems. How is Roku fixing these concerns? 

And I am plugged into an outlet.

[RokuCarly]

Welcome to the Roku Community, @LaurieB48!

Thank you for sharing your concern about your Roku remote's battery draining. No worries! We're here to help you find the best resolution.

Kindly provide us with additional information so we can assess your concern better and provide you with an accurate resolution:

• What specific Roku device have you paired this remote with?
• Is this the remote that came with it? If not, what is the model of this remote?

I'll be looking forward to your response.

Best regards,
Carly

[RokuCarly]

Welcome to the Roku Community, @KraftyS.

Thanks for letting us know about the issues you've encountered with the battery draining on your physical Roku remote and we appreciate the steps you've tried in troubleshooting. 

Rest assured that I will coordinate this with our Support team for additional reinforcement. Kindly keep an eye on your inbox as I will contact you there to gather further information.

Your continuous patience and understanding are highly appreciated.

Best regards,
Carly

[cynout]

had text chat with ROKU, net net, they said buy a new remote

12:30 pm

the fix, I think, is to buy firesticks, or Roku coming up with a fix

12:30 pm

is there a better solution?

Gennamae

12:32 pm

Yes to purchase a new Roku remote

12:34 pm

any discount or promotion codes?

Gennamae

12:35 pm

No discount for remote sir

12:36 pm

firestick costs the same as your remote, unlikely I will stay with roku, your forum basically admits this is a roku issue, unacceptable

[RokuCarly]

We appreciate your first post here in the Roku Community, @cynout.

Thanks for reaching us here. Rest assured that I will coordinate this with our Support team for additional reinforcement. With this being said, I will contact you via PM to gather the necessary details.

Your continuous patience and understanding as we work on this are highly appreciated. 

Best regards,
Carly

[LeeLee70]

I saw that the reply was "we are working on this issue" but I see posts about this issue going back to 2021.