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Roku Express stopped working suddenly

Roku working fine all of a sudden shuts off Blue Solid Light on the device when TV turns on and nothing on screen then light turns off suddenly only 1 month old checked all connections very frustrated help please 

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Community Streaming Expert

Re: Roku Express stopped working suddenly

Have you tried pressing Home on your Roku remote?  It may just be in power saving mode.

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Roku Guru

Re: Roku Express stopped working suddenly

If you only bought it 30 days ago then return it to where you bought it from. If not then file a warranty claim with Roku

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Retired Moderator

Re: Roku Express stopped working suddenly

Hey @Debbielee

Thanks for the post.

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV.

Let us know if there's any difference after.

All the best,

Kariza D.
Roku Forum Moderator
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