If I could get the Roku to turn on I would send that info, but even with the new batteries it is unresponsive. I sent a picture of the sn on the actual receiver
I am having the same problem. I've had my Roku Express for two and a half weeks and the remote has stopped working. I have followed all the trouble shooting advice but it still does not work
Mine did too. Is there number to call for troubleshooting? I have changed the batteries several times and have also gone through the troubleshooting tips.
I appreciate you trying to help all these people with the same problem. I am also experiencing this myself.
This is my second Roku Express. First one remote would sort of work right out of the box but the more I used it, the less responsive it became, quickly. I mean, I wasn't even able to set it up on the network before it became so painful I gave up and sent it back for another. New one came, everythng worked as it should, until today. With absolutely nothing else changed, I now have to get the remote right up to the unit for it to accept any inputs, and then only rarely. Oddly, it seems to improve if I go off and leave it a while, then it will accept the first three or four commands and that's it.
Remote from an old Roku 2 works so it's not the unit, and it's not the batteries as I have changed them with others and even measured the voltage of the batteries I removed.
Can't figure out how to private message in this forum. Please provide guidance on that so I can send you my serial number.
Thanks in advance,
I have same issue I have to pair my remote to Roku Uktra 3 or 4 times a day. I switched to a different remote same issue. I switched to a different Roku same result. It worked perfectly for years and just stopped working