Remotes

[atc98092]

@lottie2 No, that's the situation that your Roku Stick is designed for. The remote uses WiFi to connect to the Roku, so it can be placed behind the TV without any issues, usually. However, sometimes it's the close proximity to the TV that causes problems, due to interference that comes from the TV. The usual solution for that is to use an HDMI extender cable to get the Stick further away from the TV. Also, some Roku Stick models use the power cord as the WiFi antenna, so simply repositioning that wire can be of some relief. 

You might also try changing the channel your router uses for 5 GHz WiFi. There might be interference from other wireless devices, and sometimes a channel change can help. Your Stick supports both 2.4 and 5 GHz WiFi. You can see what WiFi channel is currently in use by looking at the wireless info in the Roku Network menu. If the current channel is 11 or lower, you're using 2.4 GHz. Any number higher is 5 GHz. 

[jgrove]

I'm also having problems with my Roku voice remote. I've been through the troubleshooting steps but it still doesn't work. I have 6 other working Roku devices so I think I have some experience with the remotes. The problem I'm experiencing is that the nothing functions with the remote. When pressing the pairing button for 5 seconds, the green light does not illuminate (using fresh batteries). Using a remote from another device, I can get the Roku Express 4k+ to work but the remote it came with will not function. It appears that the remote doesn't have any power even with fresh batteries.

[RokuNimfa-C]

Hi @jgrove,

Thanks for your post. 

To assist you better, we would like to ask if you have already tried all of the troubleshooting steps provided on our Support page. How to fix your Roku voice or simple remote that is not working.

If you have and the issue is still occurring, please provide us with as much additional information as possible about the issue you're experiencing. This could include the serial number of the affected Roku device.

Please keep us posted.


Regards,
Nimfa

[jgrove]

Perhaps my previous post was too wordy. Lets try bullet points:

* I have tried all the remote trouble shooting steps

* The Roku device IS working properly with a Logitech remote or a second Roku remote from another device

* The Roku voice remote DOES NOT show a green pairing "status light" when pairing button is pressed for 5 seconds

*  Pressing the pairing button for 20 seconds does not result in illumination of the "status light" either

* Changing batteries or remove & replacing them does nothing to change the "status light" illumination

* Any amount of changing the pairing state of the Roku device has no effect on allowing the remote or remote "status light" to begin working.

* Pressing the "Home" and "Back" button simultaneously also has no effect on the remote "status light" 

The Roku device Serial Number is: SO7P21DFYEJY    I can not tell if the second character is a letter or a digit.

The remote has the following information: Model: RC FA1 3226001105

Thanks for your help.

[tbaumann]

I've spent quite a bit of time dealing with this issue as well. I purchased this Roku Express 3930X in May 2022. The serial number is X00400GTNCLW. The remote worked fine until just last night. Now it will only work if I hold it around three inches from the Roku device. I've tried three sets of batteries, confirmed that the batteries were good in other devices, and confirmed that they're installed with the correct polarity. I've wiped off the transmitter and receiver area on the device, and there are no obstructions. The remote immediately went from being fully functional to barely working. I'd like to get this figured out, thanks!

[atc98092]

@tbaumann that remote is IR only. There's very little to go wrong, but if the IR emitter is failing there's nothing that can be done to fix it. You can replace the remote with an inexpensive universal IR remote that supports Roku players. I've seen them as cheap as $5-6, and even the fancy ones are under $20. Just make certain the packaging lists Roku as a supported device. Most I've seen are preprogrammed to control Roku players by default, simply because Roku is so prevalent in the streaming marketplace.