Remotes

[Mister_Krabs]

Thanks @Tivoburkee, it is somewhat better to not be alone in this and good to know that Sonys may be affected too, that's a very large user base to piss off.

@RokuDanny-R, is there an open trouble ticket for this bug?  Can we help get one open?  Has anyone put it on a roadmap? Is there anything we as a community can do to help escalate this issue?

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

Can you please provide us with the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)

-screen shot of your remote information screen

-specific brand and TV model

Once I have this information I'll be able to pass it along to the appropriate team to investigate further.

Thanks,
Danny

[Mister_Krabs]

4660x - ROKU Ultra

YJ00CM117791

CK489C117791

9.4.0 build 4200-16

sceptre x505bv-fmqr

[Mister_Krabs]

Hey @chadoffl @_JOHN_ @Kat30 @Debby2  will you give @RokuDanny-R the same info that I provided?  If you want a solution, this is how we can help it happen.

[_JOHN_]

Yup, I replied to his email and sent screenshots as he requested days ago. I heard nothing back but I have done as he requested.

[RokuDanny-R]

@_JOHN_

Thanks for the post.

I've responded to the PM that you sent me and have passed along the information that you have provided to the appropriate team.

Thanks,
Danny

[_JOHN_]

Thank you Danny.

[Rmg4999]

Model 3810X

Serial YH00CU062324

Software 9.4.0 build 4200-50

Device ID 21399C062324

Mine says I'm good to go but the volume only works for a second then stops. It also turns the volume down everytime I try to connect.

Sceptre 4K UHD

[_JOHN_]

yeah, I don’t think it’s going to be fixed for a while. I’ll try again after the next firmware update cause I don’t think it’s important enough for them to inform us out right if they do, let’s see I suppose.

[XkarenX]

Mine never worked on my Sceptre TV!!!!