Thanks @Tivoburkee, it is somewhat better to not be alone in this and good to know that Sonys may be affected too, that's a very large user base to piss off.
@RokuDanny-R, is there an open trouble ticket for this bug? Can we help get one open? Has anyone put it on a roadmap? Is there anything we as a community can do to help escalate this issue?
Thanks for the posts.
Can you please provide us with the following information:
-Roku device model
(these can all be found in Settings > System > About)
-screen shot of your remote information screen
-specific brand and TV model
Once I have this information I'll be able to pass it along to the appropriate team to investigate further.
4660x - ROKU Ultra
9.4.0 build 4200-16
Yup, I replied to his email and sent screenshots as he requested days ago. I heard nothing back but I have done as he requested.
Software 9.4.0 build 4200-50
Device ID 21399C062324
Mine says I'm good to go but the volume only works for a second then stops. It also turns the volume down everytime I try to connect.
Sceptre 4K UHD
yeah, I don’t think it’s going to be fixed for a while. I’ll try again after the next firmware update cause I don’t think it’s important enough for them to inform us out right if they do, let’s see I suppose.