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GilbertKingsley
Reel Rookie

Requested RCC1R remotes but received RC909s instead

I placed an order for 2 RCC1R remotes, but received RC909s instead. How do I return the wrong remotes for the correct ones? 

GK

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4 REPLIES 4
Tivoburkee
Community Streaming Expert

Re: Requested RCC1R remotes but received RC909s instead

@GilbertKingsley 

 

Every Roku remote ever made had two different model numbers, one on the remote, and different one that shows up in the on-screen graphics. Mine has RC-CS1 on the back of the remote, but in on-screen menu it says it's RC880. Little things can change on-screen model from another remote is app keys preset. Mine has Netflix, Appletv+, Paramount +, and HboMax. 

 

I say get magnifying glass and look with flashlight at the model number on the remote itself. It's very hard to see. 

Edmund
Roku Community Streaming Expert

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GilbertKingsley
Reel Rookie

Re: Requested RCC1R remotes but received RC909s instead

I ordered the remotes that have the volume buttons on the side. The ones we received do not. Wanted one remote to operate the TV and the screen. 

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GilbertKingsley
Reel Rookie

Re: Requested RCC1R remotes but received RC909s instead

How can I talk to a Roku Customer Service Rep?

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renojim
Community Streaming Expert

Re: Requested RCC1R remotes but received RC909s instead

https://support.roku.com/contactus

Roku Community Streaming Expert

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