Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Requested RCC1R remotes but received RC909s instead

I placed an order for 2 RCC1R remotes, but received RC909s instead. How do I return the wrong remotes for the correct ones? 

GK

0 Kudos
2 REPLIES 2
Tivoburkee
Community Streaming Expert

Re: Requested RCC1R remotes but received RC909s instead

@GilbertKingsley 

 

Every Roku remote ever made had two different model numbers, one on the remote, and different one that shows up in the on-screen graphics. Mine has RC-CS1 on the back of the remote, but in on-screen menu it says it's RC880. Little things can change on-screen model from another remote is app keys preset. Mine has Netflix, Appletv+, Paramount +, and HboMax. 

 

I say get magnifying glass and look with flashlight at the model number on the remote itself. It's very hard to see. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos

Re: Requested RCC1R remotes but received RC909s instead

I ordered the remotes that have the volume buttons on the side. The ones we received do not. Wanted one remote to operate the TV and the screen. 

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.