Remotes

[XxsabathxX]

I have tried changing the batteries till I ran out. I have tried unplugging the Roku for an hour and left the batteries in the remote for hours as well. I followed all the suggestions from other posts like this I found and nothing. I actually have this happening to TWO Roku remotes in my house. Both went through these processes and nothing. One model is from 2022 and the other is an older model. So one remote has a pair button and another doesn’t. Again, went through all the steps and nothing. 

[RokuJharra-Q · Accepted solution]

Hi @XxsabathxX thanks for dropping by here in the Roku Community! 

Roku voice remote can become unpaired for various reasons, such as weak signals or changing batteries. No worries, here are troubleshooting steps you can try to help resolve this issue.

Restart your streaming device to enter pairing mode:

Use the following steps to restart your streaming device.

1. Remove the power cord from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cord

Once you see the Home screen, follow the steps in the next section to put your voice remote into pairing mode and complete the pairing process with your streaming device.

If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover.

Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.

• Note: If your remote does not have a pairing button, use the steps in the next section instead.

If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds, or until you see the status light begin to flash.

In addition, if you have already tried to pair your remote and streaming device again, visit the article with detailed instructions on how to fix issues with your Roku voice remote.

This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.

Thanks,
Jharra