Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuKariza-D
Roku Employee
Roku Employee

Re: Remote won’t pair light blinking but stuck on pair your remote screen

Hey @llibbey

Thanks for reaching out!

We'd recommend starting with the troubleshooting steps provided in this link: How to fix your Roku® voice or simple remote that is not working. If the issue persists, please reply here with the serial number of your Roku device associated with the affected remote. It can be found at the back or underneath the player itself.

We look forward to hearing from you soon.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Itsashleyok
Level 7

Re: Remote won’t pair light blinking but stuck on pair your remote screen

I’m having the same issue. Any luck?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Remote won’t pair light blinking but stuck on pair your remote screen

Hi @Itsashleyok

I hope you're doing well.

The troubleshooting steps available in the Support link I posted above may help. Try giving it a shot!

Let us know how it goes.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Jewels1
Level 7

Re: Remote won’t pair light blinking but stuck on pair your remote screen

We’ve lost power before and it’s come back on just fine- until this last time. Now it is blinking constantly but not connecting. I did every step of the websites troubleshooting: unplugging, resetting, new batteries, plug into wall- the whole 9 yards. Then I found this and went through all the suggestions- nothing. It’s stuck on the pairing screen and the remote is still just blinking.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Remote won’t pair light blinking but stuck on pair your remote screen

Hello @Jewels1

Thanks for reaching out. 

Could you provide us with the serial and model number of the Roku device associated with the affected remote? It can be found at the back or underneath the player itself. I'll be able to further assist you from there.

We'll keep an eye out for your reply.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Jewels1
Level 7

Re: Remote won’t pair light blinking but stuck on pair your remote screen

@RokuKariza-D 

Model: 3810X

Id: TV2-R1018

Ic: 5959A-R1018

SN: C137AG356700

Model: Wr001

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote won’t pair light blinking but stuck on pair your remote screen

@Jewels1

Thanks for the follow up and providing us with your device information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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kkg311qt
Level 7

Re: Remote won’t pair light blinking but stuck on pair your remote screen

I'm having the same issue as noted by all above; tried the steps in the troubleshooting guide, and still cannot pair my remote (and it's on the setup screen after the factory restart, so can't utilize the app to troubleshoot either). Help!

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RokuKariza-D
Roku Employee
Roku Employee

Re: Remote won’t pair light blinking but stuck on pair your remote screen

Hi @kkg311qt
Thanks for the post.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be found at the back or underneath the player itself. We'll be able to further assist you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
McClung
Level 7

Re: Remote won’t pair light blinking but stuck on pair your remote screen

I had the same issues then saw a post on this thread that putting the remote directly next to the inline wireless receiver worked so I tried that and it did pair finally. Why the signal transmission is so weak for pairing is beyond me, but the remote after pairing works at distance from the TV fine.

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