Roku Community

DIYMark · ‎10-15-2023

I have a Roku simple remote less than 1 yr old. I troubleshot it & it does not work at all. Are remotes covered under the 1 yr warranty by Roku?

renojim · ‎10-15-2023

Yes, but they usually want you to send back everything on your dime. Try contacting support at https://support.roku.com/contactus during business hours (PDT) and see if you can get to a chat. You may have some luck getting them to send you a remote, but no guarantees.

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renojim · ‎10-15-2023

Yes, but they usually want you to send back everything on your dime. Try contacting support at https://support.roku.com/contactus during business hours (PDT) and see if you can get to a chat. You may have some luck getting them to send you a remote, but no guarantees.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

RokuERey · ‎10-16-2023

Hi @DIYMark,

We've got you covered and thanks @renojim for this option. We have validated your account and we'll communicate this to our Support team.

But we'll need additional information about this. We sent a PM for more information. Thanks!

Regards,

Rey

ERey.
Roku Community Moderator

DIYMark · ‎10-16-2023

Thanks renojim! I was able to do a support chat & thereby get a replacement remote. Should have it in about 7-10 days.

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Remotes

Remote warranty- are remotes covered under 1yr warranty?

Re: Remote warranty- are remotes covered under 1yr warranty?

Re: Remote warranty- are remotes covered under 1yr warranty?

Re: Remote warranty- are remotes covered under 1yr warranty?

Re: Remote warranty- are remotes covered under 1yr warranty?