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DIYMark
Reel Rookie

Remote warranty- are remotes covered under 1yr warranty?

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I have a Roku simple remote less than 1 yr old. I troubleshot it & it does not work at all. Are remotes covered under the 1 yr warranty by Roku? 

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renojim
Community Streaming Expert

Re: Remote warranty- are remotes covered under 1yr warranty?

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Yes, but they usually want you to send back everything on your dime.  Try contacting support at https://support.roku.com/contactus during business hours (PDT) and see if you can get to a chat.  You may have some luck getting them to send you a remote, but no guarantees.

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renojim
Community Streaming Expert

Re: Remote warranty- are remotes covered under 1yr warranty?

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Yes, but they usually want you to send back everything on your dime.  Try contacting support at https://support.roku.com/contactus during business hours (PDT) and see if you can get to a chat.  You may have some luck getting them to send you a remote, but no guarantees.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
RokuERey
Community Moderator
Community Moderator

Re: Remote warranty- are remotes covered under 1yr warranty?

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Hi @DIYMark,

We've got you covered and thanks @renojim for this option. We have validated your account and we'll communicate this to our Support team.

But we'll need additional information about this. We sent a PM for more information. Thanks!

Regards,

Rey

ERey.
Roku Community Moderator
DIYMark
Reel Rookie

Re: Remote warranty- are remotes covered under 1yr warranty?

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Thanks renojim! I was able to do a support chat & thereby get a replacement remote. Should have it in about 7-10 days. 

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