Remotes

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zebramidge
Reel Rookie

Re: Remote stops working even with new batteries.

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Okay. Same problem here. Remote batteries died. Tried several pair of verified new batteries, the remote will not connect with my roku streaming stick. Model #3800X.# Everything worked fine before the batteries died. Sometimes I get a message that my remote firmware is being updated, but still nothing. Every once in a while, the remote will work briefly for some reason I haven't determined, and then it fails again and will not connect with the stick. I have another roku device and the newly-dead streaming stick remote will not work or pair with that device either. This equipment is not that old or has not been used extensively. Totally unacceptable performance. Roku techs, please advise.

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RokuDanny-R
Retired Moderator

Re: Remote stops working even with new batteries.

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@PoeFae

Thanks for the post.

I have passed along your concerns and information to our Support team. They will follow up and assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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RokuDanny-R
Retired Moderator

Re: Remote stops working even with new batteries.

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@zebramidge

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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zebramidge
Reel Rookie

Re: Remote stops working even with new batteries.

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SN: CT3793733425

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RokuMary-F
Community Moderator
Community Moderator

Re: Remote stops working even with new batteries.

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Hi @zebramidge,

Thanks for keeping in touch and providing the additional information.

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.
If you still need help, please don't hesitate to keep us posted.


Best regards,
Mary

Mary F.
Roku Community Moderator
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Johnestock
Newbie

Re: Remote stops working even with new batteries.

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I’m having this exact same problem.

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