Remotes

[Scrabbner]

I have a voice remote. I’ve tried everything on the list and it still is not fixed. Happened out of nowhere with no other changes. It works for a couple seconds if i re-pair device, then stops working, then will work for a couple more seconds after waiting 30 seconds or so. Iphone remote app works normal but is far from ideal. No actual customer support has me wanting to throw away my Roku forever.

[TorianEC]

Same for me. It stays connected for a while, and then all of a sudden stops working.

Don't know if this will help, but I have found that if I flip the remote over and hold down the small button at the bottom for a second, it will reconnect.

hope this works for you. Having said that, we should not have to be doing this! Thanks for posting this issue.

[Spartan_Warrior]

This has been an on going issues with Roku's remotes for quite some time. Check out this 10 page thread that started two years ago.

https://community.roku.com/t5/Remotes/How-to-fix-Roku-remote-that-constantly-stops-working-even-with...

It's obvious Roku isn't interested in fixing the problem. 

Had one of my remotes replaced once, but the new one is even worse than the original one. Stops working all the time, even with a fresh set of batteries. 

[TorianEC]

Thanks for the reply, but my remote is newer voice remote for the Roku Ultra 2022, and does not use batteries at all. Only recently, probably since the last upgrade, my remote has stopped connecting intermittently, even in the middle of a movie.

The solution I provided is for those that do not have batteries. Pressing the small button on the bottom back reconnects it, but I should not have to do that. Apologies.

[RokuERey]

Hi @Spartan_Warrior @Scrabbner

Thanks for taking the time to flag this behavior on your remotes. We'd like to help.

Could you tell us when did you start seeing these changes and how long you have been experiencing this?

Please let us know more about this so that we'll be able to assist you further.

Regards,

Rey

[RokuERey]

Hi @TorianEC,

Thanks for the post!

We would recommend leaving your voice remote pro charged overnight and then trying again to see if you see there are any differences after doing that.

And please keep us posted.

Thanks,

Rey

[TorianEC]

Thank you for your suggestion but the remote was fully charged. Again, this is only been happening since the most recent software update which was on October 17, Version 12.5.0, build 4178 – C2

I would not be reporting this if it were an anomaly.

[RokuERey]

Thanks for the update, @TorianEC!

We'll communicate this to the concerned teams and will provide an update here once we have it available.

As a workaround, you can use the Roku mobile app to control your device in the meantime.

Thank you for your understanding.

Regards,

Rey

[Spartan_Warrior]

A remote with no batteries? How is that possible? Sounds like it has a rechargeable built in battery. 

I definitely have a different remote, but it's the same old problem that all the Roku remotes seem to suffer from.  They just stop working from time to time for some reason. I found if I pull the batteries out put them back in again, it will work for a little bit again. Frustrating as **bleep**. 

[RokuERey]

@Spartan_Warrior,

We're sorry for the inconvenience. We're currently communicating this case to the right team and will make sure to provide an update here.

Thanks,

Rey