Remotes

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aaronhb
Channel Surfer

Re: Remote skips or jumps over multiple channels

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Try unplugging the power cord from the Roku. Wait a few minutes or more and plug it back in. I had this problem in early July and I did this. It's been fine every since. I unplugged the HDMI cable at the same time. I doubt that was necessary, but I figured that it couldn't hurt.

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shapip
Newbie

Re: Remote skips or jumps over multiple channels

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I’m having the same issue. It started about a month ago and it’s happening on two different Roku’s in two different rooms with two different remotes. I changed th batteries so it’s not that. It’s very annoying and seems to be an unaddressed bug. 

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joekam
Streaming Star

Re: Remote skips or jumps over multiple channels

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just pull the power plug on the roku. wait 1- seconds and plug back in. it will clear the sw bug

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joekam
Streaming Star

Re: Remote skips or jumps over multiple channels

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Unplug the Roku from power , wait 10 seconds and plug back in. it will clear the errors

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Re: Remote skips or jumps over multiple channels

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Thanks, buddy!  I have a Roku TV:  TCL model 55R615.  Same problem with remote jumping. Suspected this was a software issue as only happened on 2 channels, PBS and Tubi.  Bought new remote, same problem on same 2 channels.  Unplugged power cord from the TV & the power source.  Plugged back in & problem disappeared! 🙂

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Re: Remote skips or jumps over multiple channels

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I have a Roku TV:  TCL model 55R615.  Same problem with remote jumping. Suspected this was a software issue as only happened on 2 channels, PBS and Tubi.  Bought new remote, same problem on same 2 channels.  Unplugged power cord from the TV & the power source.  Plugged back in & problem disappeared!

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Kjwhite1818
Reel Rookie

Re: Remote skips or jumps over multiple channels

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So un-plugging and waiting a minute then plugging it back it worked on all 5.

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AlicePavy
Reel Rookie

Re: Remote skips or jumps over multiple channels

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Ok.  So every Roku TV in my home will skip several channels in the different app guides BUT when just operating the TV menu it works fine!  Changed batteries, same thing happening. Just regular remote not voice activated and not Roku Stick on any tv

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aaronhb
Channel Surfer

Re: Remote skips or jumps over multiple channels

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It's not the remote. Unplug the power cord from the Roku device. Wait a few minutes. Plug it back in and you should be fine. This happened to me in the beginning of July and I've had no problems since.

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RokuBen
Community Moderator
Community Moderator

Re: Remote skips or jumps over multiple channels

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@AlicePavywould you mind checking the Settings / System / About page on the TVs and posting their hardware model numbers and their uptime.  After doing that, you can go to Settings / System / Power / Restart device and reboot the TVs and the channels should start working correctly.

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