Remotes

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DLSL
Reel Rookie

Re: Remote skips or jumps over multiple channels

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@RokuAnjelie 

The other day I was reading through all the posts to see what I could do to stop my remote from skipping over channels and all kinds of issues while I was doing that and the power at my house went off and on three times so I decided not to do any of the suggestions till I knew if the power was going to stay on. Lo and behold when I turned the TV on and started using the remote it was working perfectly so I'm kind of assuming that  power on and off fixed it but I could be wrong. But I can tell you that it was not only skipping when I was trying to scroll to a certain movie or whatever on all the apps I have but if I held the down arrow down it just wouldn't stop scrolling but but now, like I said, after the power outages it seems to be working fine.

DLSL

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aaronhb
Channel Surfer

Re: Remote skips or jumps over multiple channels

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This squares with my experience. I pulled out the power cord from my Roku (I also pulled the HDMI cable for good measure) waited a while, plugged everything back in and it's been fine ever since. That was at least a week or ten days ago. People have talked about doing a reset and have had mixed results. I suspect that there was some kind of software update and that pulling the power and restarting was necessary.

rogaia
Newbie

Re: Remote skips or jumps over multiple channels

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Brand new Roku voice remote pro.

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rogaia
Newbie

Re: Remote skips or jumps over multiple channels

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No it doesn't help.

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rogaia
Newbie

Re: Remote skips or jumps over multiple channels

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 So now I own two remotes that basically don't work.

rogaia
Newbie

Re: Remote skips or jumps over multiple channels

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Roku remote SKU#RCS01R

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PAR52
Newbie

Re: Remote skips or jumps over multiple channels

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Because this issue is do frustrating,  I use the remote feature on the Roku app on my phone.

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DRKelley
Reel Rookie

Re: Remote skips or jumps over multiple channels

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Simple

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DRKelley
Reel Rookie

Re: Remote skips or jumps over multiple channels

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What do I do?

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DRKelley
Reel Rookie

Re: Remote skips or jumps over multiple channels

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I guess there is no help available!