Remotes

[aaronhb]

There are a couple of suggestions above for rebooting the system. I was having the same problem. I unplugged the unit and pulled out the HDMI cable for good measure. After waiting several minutes I plugged things back in and the problem was gone.

[Siouxsan]

Yowza! You the answer man. Thanks!

[smci]

Followed your instructions and that seemed to fix it.

Thanks

[wantingtobuy]

I agree mine just started doing this the last few days,  I paired an old remote to another roku i had and it does te same thing.  It seems to be a Roku problem not the remote.  by the way using the roku app on my iphone it works fine.

[jrs74656]

I started having the same problem a few days ago with my remote. It is a voice-activated remote, but I don't use that feature. If I start up Paramount+, Hulu, or PBS and press the down arrow button, it scrolls anywhere from 2 to 5 items at a time - never just the next one. I've unplugged the Ruko for over a minute and plugged it back in, to no avail. I don't see how to open the remote to remove the batteries - it's rechargeable via a USB connection to the Roku. I've also pressed what I suspect is a reset button on the back of the remote and have re-paired it.

[RokuJohnB]

Hi Community users,

Thanks for keeping us posted about the issue with the Roku remote!

We understand that you're having a problem with your Roku remote. We're happy to help. Please follow these steps:

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System Restart.

If the problem still persists, you can also check out this support article: How to fix a Roku voice or simple remote that is not working

Please keep us posted on what you find out.

Thanks,

John

[Claude1146]

Thank you. The System Restart worked.

[BillGus]

I’m having the same problem but ONLY with the Roku Channels and Roku LIVE apps. All other streamers work. It’s late now but will try restart tomorrow.

[BillGus]

Couldn’t help myself so went and tried restart and remote now works as intended! Thanks for help.

[RJMVA]

Unplugging the ROKU Stick and letting it cool solved my skipping. Added a short HDMI cable to allow me to place the Stick where it is better ventilated. Working fine now.