Remotes

[blueskies777]

Same roku stick we've used for years. Remote has worked fine since we bought a very expensive roku replacement remote for over a year. suddenly it has this issue with no change to the room or other devices in our home.

replaced batteries with fresh batteries showing full green bars. repaired the remote with the roku. 

issue remains. it's a roku problem.  

[RokuMary-F]

Hi @blueskies777,

Welcome to the Roku Community!

We appreciate you for posting and we’re sorry you're having trouble with Roku remote. Thanks for letting us know what troubleshooting steps you've done so far.

For us to better understand the issue you are experiencing, can you please provide more information about the issue you are experiencing? Can you please provide the serial number of your Roku device from Settings>System>About and the Roku remote model?

Once we have this information, we'll be able to pass it along to our Support team who can assist you further.


Best regards,
Mary

[blueskies777]

Yes.

model: 3600x-roku stick

sn: 5s6746122118

sw ver:  12.0.0 build 4184-24

remote

rc-fa1

3226001105

The android roku remote works fine.

[RokuMary-F]

Hi @blueskies777,

Thanks for keeping in touch and providing the additional information.

A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

[drmillerlp]

I was able to fix this by using a different HDMI port on my TV. Seems to have fixed it for now.

[drmillerlp]

My issue sounds identical. In use for a long time, no changes, fresh batteries, new Roku stick, new remote, still skipped menu items.  I changed to a different HDMI on my TV and it seems to have solved it for now. It makes no sense, but hopefully that helps, if you have another HDMI port. Good luck!

[joeclark]

If you're experiencing the same problem even after removing the batteries from the remote and power cycling your Roku stick, it's possible that the issue lies with the Roku stick itself or with the audio settings on the device. Here are a few additional steps you can try:

1. Audio settings on Roku Stick: Go to the Roku home screen, navigate to Settings > Audio > HDMI, and ensure the correct audio output option is selected. Try changing the audio output from "Auto" to "Stereo" or "Dolby Digital" to see if that resolves the issue.

2. HDMI port: Try plugging your Roku stick into a different HDMI port on your TV. This will help determine if the issue is related to a specific HDMI port.

3. Test with another TV: If possible, try connecting your Roku stick to a different TV to see if the audio issue persists. This will help identify if the problem is specific to the Roku stick or related to the TV's audio settings.

4. Factory reset: Perform a factory reset on your Roku stick to reset all settings and preferences. To do this, go to Settings > System > Advanced system settings > Factory reset. Keep in mind that this will erase all data on the Roku stick, so you'll need to set it up again from scratch.

5. Contact Roku support: If the issue persists after trying the above steps, it's recommended to contact Roku support directly for further assistance. They will have access to more specific troubleshooting options and can provide personalized guidance based on your Roku stick model and the specific issue you're facing.

By following these steps and reaching out to Roku support, you should be able to get closer to resolving the audio problem with your Roku stick.

[Zapt]

It’s now plugged into a wall outlet, but still has the same issues.

Model: 3810RW

Serial #: YH007C72197

[Zapt]

It’s now plugged into a wall outlet, but still has the same issues.

Model: 3810RW

Serial #: YH007C72197

[blueskies777]

A new remote solved the issue.

Roku support was fantastic.