Remotes

[Chik2014]

When I try to use the over and up and down buttons on my Roku simple remote, it is skipping and jumping. I’ve tried replacing the batteries and it’s not working. It is connected to our TV via HDMI. This just started happening on both our upstairs and downstairs remotes. 
roku model number:3920X

SN: K4208C176854

[Westeagle]

Same problem here, I have issues with Philo on both my Roku ultra and my Roku TV. Same problem on both. When I push the arrow key on the remote, it scrolls all the way as far as it can go. When I push fast forward to skip a commercials it skips to the next episode. This makes Philo unusable,

[Westeagle]

I've had this issue all summer. Philo acts like they have never heard of it.

[RokuJohnB · Accepted solution]

Hi @Chik2014 @Westeagle,

Thanks, and welcome to the Roku Community!

We understand how important it is to have a working remote when using your Roku device or TV. Help is here. Please try these troubleshooting steps below:

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System Restart.

If the issue still persists, please try to unplug your Roku device and TV for 3 to 5 minutes. In addition, plug it back in.

Please keep us posted on what you find out.

Best regards,

John

[RokuJharra-Q]

Hi Community Users,

We are locking this thread because the information may need to be updated.
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We are here to help.

Thank you,
The Roku Community Team