Help

Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Tri21Parent
Newbie
‎05-04-2022 05:56 AM

Remote purchased does not show on my order page

I recently purchased two replacement remotes directly from Roku.  Why do these orders not show on my account?  I have to return 1 remote because it's the wrong one and I can't get anybody from Roku to help.  According to Roku the return policy is 30 days.  

0 Kudos
1 REPLY 1
Tivoburkee
Community Streaming Expert
‎05-04-2022 07:47 AM

Re: Remote purchased does not show on my order page

Under orders you switch between content and products did you check under products?

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.