Remotes

[Kluerssen22]

I just got a new Roku remote for my Roku stick and there is no pairing button on it. I put batteries in the remote and held it next to the stick to make sure it would pick it up and it doesn’t work. I got 2 of them and one works with my Roku tv so I’m not sure if I just got remotes that don’t work with the Roku stick I have or if I’m supposed to be manually doing something to pair it.

[RokuJohnB]

Hi @Kluerssen22,

Warm greetings from the Roku Community!
We will be more than happy to take a closer look into this issue that you're having with the Roku remote. May we know what kind of Roku remote you are using right now? (Roku simple remote, voice remote, voice pro remote, or universal) Could you send us a photo of your Roku remote? Where and when did you purchase this Roku remote?

With detailed information, we will be able to assist you further.

Thanks,

John

[makaiguy]

Some recent Roku Voice Remotes do not have a pairing button in the battery compartment.

To put these remotes into pairing mode, press and hold both the BACK and HOME buttons near the top of the remote for 5 seconds or more.

Reference: https://support.roku.com/article/360011621473