Remotes

[deepheat]

I have gone thru the steps you recommend numerous times and the new remote still will not pair. The pairing screen says "searching for remote" but never finds it. Any more suggestions? Thanks.

[renojim]

@deepheat, what's the model number of your Roku device written on it somewhere?

[deepheat]

Model 3700X. Do I need an upgrade? Thanks.

[renojim]

Yep, sorry.  The newer remotes won't pair to a 3700.  I don't believe any of the older RF remotes would either, but I always defer to @Tivoburkee when it comes to remote specifics.

I just got an email today from Roku for 20% off of most models.  You might also want to check your offers at:

https://my.roku.com/upgrade/