Remotes

[Bojarrett]

I just bought a Roku Express 4K, 3940CA. Hooked it up following the directions. The supplied remote will only work when it it about 5-6 inches from the sensor on the device. I have the Express mounted to the bottom of the TV, which is wall mounted. There are no obstructions. I tried new batteries. I tried moving the sensor. I tried removing the batteries, disconnecting the devices power for 30s, rebooting to the home screen and re inserting the batteries. If I try using the remote via the the Android app on my phone the device functions properly, yes I am aware that that is via wifi. The remote has no pairing buttons. 

Any suggestions?

Roku Express (3900 series)  

[Anonymous · Accepted solution]

Hi  @Bojarrett

Thanks for keeping in touch!

It sounds like you have already tried some basic troubleshooting steps to fix the issue with your Roku Express 4K remote. Here are a few more things you can try:

• Check the batteries: Make sure that the batteries are fresh and inserted correctly. Sometimes, if the batteries are weak or not inserted properly, the remote may not work properly.
• Try resetting the remote: To reset the remote, remove the batteries, press and hold down the pairing button located in the battery compartment for 5 seconds, and then release the button. Reinsert the batteries and see if the remote works properly.
• Move the Roku Express: Sometimes, the location of the Roku Express device can affect the performance of the remote. Try moving the device to a different location, away from other electronics and potential sources of interference.
• Try a different remote: If you have a different Roku remote that is compatible with your device, try using it to see if the issue is with the remote itself.

Thank you for your understanding.


Warm Regards,
Lianna

[makaiguy]

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@Anonymous wrote:

Hi  @Bojarrett

<snip>

• Try resetting the remote: To reset the remote, remove the batteries, press and hold down the pairing button located in the battery compartment for 5 seconds, and then release the button. Reinsert the batteries and see if the remote works properly.

<snip>

Warm Regards,
Lianna

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Per Roku's product comparison page, the Express 4K comes with the Roku Simple remote.  This is an infrared remote that has no provisions for pairing, and thus no pairing button.