Remotes

[Johnnyumiller]

Remote doesn't work, its all charged up so that's not problem. TV stuck on Roku home screen and won't respond to any buttons on remote. After 5 min. it goes to the Roku Screensaver City & Ocean & Buildings thingy. And then I'm stuck for good. I've unplugged everything. Every cable, cord, over and over. 

[RokuEuniceL · Accepted solution]

Hi @Johnnyumiller,

Welcome to the Roku Community!

We're happy to help you with your Roku remote. Please follow these steps so you can put your Roku device and voice remote in pairing mode:

1. Remove the power cable from your Roku device.
2. Wait at least 5 seconds.
3. Re-connect the power cable.
4. Wait for your streaming device to power up and the Home screen to appear on your TV screen.
5. Put your voice remote into pairing mode within 30 seconds of seeing the Home screen on your TV.
6. Ensure that your Roku remote is charged, or remove the batteries, then put it back in if it is not rechargeable.
7. If your remote has a pairing button (found at the back of the remote), press and hold the pairing button for 5 seconds or until the status light begins to flash.
8. If your remote does not have a pairing button, press and hold both the Home and Back buttons for 5 seconds or until the status light begins to flash.
9. If the status light does not flash, try replacing the batteries or charging the remote.
10. Wait 30 seconds while the remote establishes a connection with your streaming device.

You can also check out this link here for more details on how to fix your Roku voice or simple remote that is not working.

Let us know if this works for you.
All the best,

Eunice

[Johnnyumiller]

That worked. Thanks!!

[Geot]

Did not work for me. Still stuck on home screen

[RokuERey]

Hi @Geot,

Welcome to the Roku Community, and thanks for reaching out. We'd be more than happy to look into it.

Could you tell us what Roku device you are using right now? And how are you powering your device? Is it connected directly to a wall outlet or directly to a TV USB port?

With more detailed information, we'll be able to further investigate.

Regards,

Rey

[Geot]

I don’t see my response in here so I’ll resubmit. Roku express and it is plugged into the wall and fed to usb port in the tv. Have changed the battery. Tried reconnecting via the app. It recognizes the device but won’t connect. Can’t access isp without access to the device. 

[HDMIGuy]

@Geot Plug your device into a wall outlet.  USB ports often do not provide enough power

[rimasidibe]

remote not working at all, can't reach anyone. How to order replacement?

[RokuJohnB]

Hi @rimasidibe,

Greetings from the Roku Community!

We'd like to know more about the issue that you're having with the Roku remote. What kind of Roku remote are you using right now? (simple, universal, or voice) What troubleshooting steps have you taken so far?

We look forward to hearing from you soon.

Thanks,

John

[rimasidibe]

Hi,

I've got simple RC AL1R remote. Stuck on home page not moving at all.

I've reached by email Roku company, they promised to get back yet.

For now I wonder what best-to order simple remote or replace whole device?