Remotes

[GQWoman]

My remote is not pairing and I've tried every recommended troubleshooting to no avail.

[RokuERey]

Hi @GQWoman,

Warm greetings from the Roku community!

We see that you're having aa remote pairing difficulty, and we value your troubleshooting efforts.

Let us know how we can assist you in getting started. Could you tell us if this is the remote that came along with your device? In addition, is this due to the initial setup, or does it work previously but no longer works?

Please let us know more about this so that we can further assist you.

Thanks,
Rey

[Marycola1]

i have no button in my batteries conpartment

[RokuJohnB]

Hi @Marycola1,

Greetings from the Roku Community!
We will be more than happy to assist you further with this issue that you're having with the Roku remote since it will not pair. May we know what Roku device you are using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify) What troubleshooting steps have you taken so far?

We look forward to hearing from you soon.

Thanks,

John

[FJB2020]

Same problem here my brand new Roku Ultra pairs successfully and follows a command and then quits. Two remotes and countless time on the phone. Spent a half hour again trying . I think I give up. An inferior product. My third Roku player so obviously I like them. This is a bummer 

[makaiguy]

@Marycola1-

Some recent Roku Voice Remotes do not have a pairing button in the battery compartment.

To put these remotes into pairing mode, press and hold both the BACK and HOME buttons near the top of the remote for 5 seconds or more.

Reference: https://support.roku.com/article/360011621473