Re: Remote no longer charging and still under warranty
The remote is a reachable voice pro. It is not charging, after 2 days it says 46%. If I unplug the charger the remote immediately goes down to 3%. This remote was purchased directly from Roku per their add that showed up on my Home Screen. I do not have a Roku device, the remote is used on my TCL Roku TV. How can I get it replaced under warranty?
For a Voice remote, report the serial number of the Roku on which you are using the remote (shown via Settings/System/About).
When you get your new remote, take pains to disconnect the Voice Remote Pro from the charger once it is fully charged. Maintaining a charger connection on a fully charged battery can deteriorate its performance significantly.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
We'll help you check this further. We will be needing the serial number or model ID of your Roku device associated with the affected Roku remote. Kindly check your Roku device and you can find this info at the back or underneath the device.
Please keep us posted and we'll continue assisting you from there.