Remotes

[bowhntr608]

My remote is randomly, without touching it lowering and spiking the volume.  Also occasionally when I press volume down my program will reverse. This is happening on two of my devices. Has anyone else had this problem and have you found the cause and a fix?

[RokuTakashi]

Hi, @bowhntr608 

Welcome!

Thanks for letting us know about your concern with the Roku remote. I'm here to help.

Let's perform a remote reset to troubleshoot the issue. 

Restart your Roku Remote

• Reset your remote: Press and hold the Back and Home/Pairing button simultaneously for about 20 seconds.

Re-pair your Roku remote

• Set the Roku device in pairing mode, unplug it from the power outlet for 15 seconds, and plug it in again.
• Initiate pairing by pressing and holding the Back and Home/pairing button for 5 seconds.

For more details, visit this link: How to fix your Roku voice remote that is not working

Hope this helps, and keep us posted.

Thanks,
Roku Community Team.