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Joanna7788
Newbie
‎07-15-2023 08:33 PM

Remote jumping and Unmute button doesn't work.

Roku stick started jumping on different channels and screens.  Unmute button doesn't work, the power button doesn't work either. I changed the batteries. No improvement. What can I do, any ideas?

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RokuTakashi
Community Moderator
Community Moderator
‎07-16-2023 07:07 AM

Re: Roku stick 4K Express froze

Hi @Joanna7788,

Welcome to your first post in the Roku Community!

Thanks for letting us know about this behavior you have experienced with your Roku streaming device, and we apologize for the trouble. To troubleshoot this, do a system restart by navigating to Home, then go to Settings > System > System Restart. After this, kindly check to see if the issue has been resolved.

Please keep us posted on how it works!

All the best,
Kash

Takashi O.
Roku Community Moderator
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