Remotes

[gatorTN]

My remote is only working partially.

If I press the home button, it will go to the home screen.

If I down button to the "Live TV" it displays live TV offerings.  I can right button into the list of shows and then use the up/down/left/right buttons to move about the list of shows.  The OK button selects the show.

From the Home position I can right buttons over to the first channel in the list, but from there I can only Right button (one press) and jump over everything to land on the far right selection (show being advertised).  Up/Down buttons only make the beeping noise, there is no movement. 

I've tried to reset the remote, but that didn't help.

This is a model 2710X.  Low miles hardly ever used. . .

Any ideas?

Thanks.  

[jontalk]

@gatorTNI'm not familiar with this remote model, though the one with my Ultra 4800X is the voice remote. That said, remotes communicate with the Roku player via WiFi direct rather than IF. There's a chance the problem is associated with WiFi channel congestion and the best way to find out is by installing WiFi Analyzer for Android or something similar if you use an iPhone. Once its installed tap the app and see how many others are using the same channel/band then log into the router and change to a channel with less congestion. Most people tend to use service provider equipment which by default uses 'auto' to select channels and since the router doesn't analyze congestion, it often chooses channels that are highly congested. If this doesn't work, I'd contact customer support. Best of success regardless

[renojim · Accepted solution]

@gatorTN, the 2710 is considered a "legacy" device and is no longer receiving updates.  Quite frankly, it's not worth dealing with.

[JWS9518]

For electronics, it is sometimes worse to not use a device for long periods of time as the components start to "chemically" break down quicker if not used often.