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juanseponte
Reel Rookie

Remote don't stop scrolling down

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I have a Roku Express+. My controller just scrolls down without stop when I point to the device. When I stop pointing, it stops. I tried removing and changing the batteries and restarting the device and nothing worked. The device works fine using my smartphone as controller with the app.

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dathead2
Roku Guru

Re: Remote don't stop scrolling down

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Get a can of compressed air and try and clean it. Not sure if buttons actually pry off without damaging them but worth a shot(or just try the air without taking off first).  Maybe experiment on a button you don’t use like one of the unchangeable presets.

Roku Ultra 4660X
software-version 11.0.0
software-build 4193
Roku Media Player 5.5.13

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15 REPLIES 15
dathead2
Roku Guru

Re: Remote don't stop scrolling down

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Get a can of compressed air and try and clean it. Not sure if buttons actually pry off without damaging them but worth a shot(or just try the air without taking off first).  Maybe experiment on a button you don’t use like one of the unchangeable presets.

Roku Ultra 4660X
software-version 11.0.0
software-build 4193
Roku Media Player 5.5.13
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RokuDanny-R
Retired Moderator

Re: Remote don't stop scrolling down

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@juanseponte

Thanks for the post.

If the troubleshooting that @dathead2 has provided doesn't solve the issue you are experiencing, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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juanseponte
Reel Rookie

Re: Remote don't stop scrolling down

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Thanks, it was difficult to remove the arrows button but I managed to do it with the help of a pen. I cleaned with compressed air and now it works fine!

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DiddyINC
Reel Rookie

remote keeps scrolling

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Somebody please help! My Roku has been working fine then randomly it gets stuck. Like it continually scrolls like I’m pressing the button. I downloaded the mobile app and took batteries out of remote and it still gets stuck! Please help ANYBODY!

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RokuDanny-R
Retired Moderator

Re: remote keeps scrolling

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@DiddyINC 

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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Rasmiyyah
Newbie

New roku express remote keeps scrolling

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Please help 

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Rasmiyyah
Newbie

Re: New roku express remote keeps scrolling

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Yes may I please have assistance with this issue. 

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RokuKariza-D
Retired Moderator

Re: New roku express remote keeps scrolling

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Hello @Rasmiyyah

Thanks for reaching out to us.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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dathead2
Roku Guru

Re: remote keeps scrolling

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I assume you have power cycled your Roku?  If not that’s a good place to start. 

Roku Ultra 4660X
software-version 11.0.0
software-build 4193
Roku Media Player 5.5.13
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