I have a Roku Express+. My controller just scrolls down without stop when I point to the device. When I stop pointing, it stops. I tried removing and changing the batteries and restarting the device and nothing worked. The device works fine using my smartphone as controller with the app.
Get a can of compressed air and try and clean it. Not sure if buttons actually pry off without damaging them but worth a shot(or just try the air without taking off first). Maybe experiment on a button you don’t use like one of the unchangeable presets.
Get a can of compressed air and try and clean it. Not sure if buttons actually pry off without damaging them but worth a shot(or just try the air without taking off first). Maybe experiment on a button you don’t use like one of the unchangeable presets.
Thanks for the post.
If the troubleshooting that @dathead2 has provided doesn't solve the issue you are experiencing, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,
Danny
Thanks, it was difficult to remove the arrows button but I managed to do it with the help of a pen. I cleaned with compressed air and now it works fine!
Somebody please help! My Roku has been working fine then randomly it gets stuck. Like it continually scrolls like I’m pressing the button. I downloaded the mobile app and took batteries out of remote and it still gets stuck! Please help ANYBODY!
Thanks for the post.
I have passed along your information to our Support team. They will follow up and assist you.
Thanks,
Danny
Please help
Yes may I please have assistance with this issue.
Hello @Rasmiyyah
Thanks for reaching out to us.
I have passed along your information and concern to our Support team. They will follow up and further assist you through email.
All the best,
Kariza
I assume you have power cycled your Roku? If not that’s a good place to start.