Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Lili50507
Level 7

Remote and volume control doesn't work

I already tried pairing it and reseatting again but it still doesn't work. Is only the power and volume button that seem to work at all. I have the 4K device. 

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renojim
Community Streaming Expert

Re: Remote and volume control doesn't work

@Lili50507, what the model number written on the Roku device?  What happens when you try to pair the remote?  Are you using the supplied power adapter and not the TV's USB port for power (if appropriate)?

Note that the TV controls (Power/volume) are completely separate from the Roku controls on the Roku remote.  It's not uncommon for one to work and not the other.

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