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Remote and volume control doesn't work

I already tried pairing it and reseatting again but it still doesn't work. Is only the power and volume button that seem to work at all. I have the 4K device. 

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Re: Remote and volume control doesn't work

@Lili50507, what the model number written on the Roku device?  What happens when you try to pair the remote?  Are you using the supplied power adapter and not the TV's USB port for power (if appropriate)?

Note that the TV controls (Power/volume) are completely separate from the Roku controls on the Roku remote.  It's not uncommon for one to work and not the other.

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